Home Button

Case Study: STREAM app Ticketing at C.H.BECK

Customer Service improvements achieved at C.H.Beck by implementing the Klopotek STREAM web app Ticketing

Within the framework of a software development partnership with Klopotek, the publishing house C.H.Beck has introduced a series of STREAM apps to optimize workflows for different areas, most importantly Customer Services, as Sven Borchers, Head of Customer Service / Logistics explains:

“The work in our customer service can be described as ‘mass business’. (…) For a long time, we have been looking for a Ticketing system with which we can organize and classify what we receive via email and direct it to the right channels. Klopotek’s STREAM Ticketing app was the ideal solution for us from a customer service point of view.“

Read the full article